AGREEMENTS & POLICIES
PRIVACY POLICY
Refund Policy
We aim to deliver high-quality plumbing services, and if you're not satisfied, please contact us within 7–14 days for review. We may offer a repair or re-service before considering a refund. Refunds typically do not cover completed approved work, emergency call-out fees, or used materials.
Service Scope Policy
We provide residential and commercial plumbing services including repairs, installations, inspections, and emergency services. Service scope is defined and confirmed before work begins. Any additional work required will be communicated and approved before execution.
Emergency Service Policy
Emergency services are prioritized based on severity and technician availability. Response time estimates are provided but cannot be guaranteed due to traffic, weather, or high-demand periods.
Pricing & Estimates Policy
Estimates are based on visible conditions at time of inspection. Hidden damage or additional issues may change final pricing. Customers are notified and must approve before additional work continues.
Parts & Materials Policy
We use professional-grade parts and materials. If client requests specific materials, warranty may vary depending on manufacturer coverage.
Warranty Policy
Workmanship warranty applies to labor performed by our technicians. Warranty does not cover: Misuse Lack of maintenance Pre-existing system issues Third-party modifications
Customer Responsibility Policy
Customers must: Provide safe work access Disclose known plumbing issues Ensure water shut-off access when possible
Cancellation Policy
Scheduled service cancellations should be made at least 24 hours in advance when possible.